Technology Specialist

Whitby School is seeking a Technology Specialist to provide full-time hands-on technical support to our Mac community. The position will focus on providing support to our 80+ Macs. The Technology Specialist will also provide Windows and overall Help Desk technical support. The duties of this position include but are not limited to: providing user support, installation of applications and workstations, logging help desk calls, assisting in the maintenance and daily operation of network resources. This position supports faculty, staff, and students in assisting with their technology needs including email, printers, operating systems, wireless and wired networking, common software applications, password and account management, and the installation of computer software. PC experience and knowledge would be a plus. The Technology Specialist will be responsible for the day to day management of the schools website and the technology needs (mics, videotape, projectors, screens, etc.) of school events.
 
The successful candidate's resume should include a BA/BS degree and 1-3 years of experience in computer troubleshooting, maintenance, upgrades, networking, and system documentation. Troubleshooting ability includes handling complex hardware and software problems in Macintosh OS X, Windows 2000 and Windows XP. Qualified applicants must be well versed in Macs using Microsoft Office. Computing support experience at a school or university setting and/or professional certifications are preferred candidate credentials. Our candidates must possess good team skills, good organizational and time management skills, be able to handle and prioritize multiple projects, and be able to work under pressure. All candidates must have a strong customer service orientation and a set of solid interpersonal and communications skills, both oral and written.